Hub 4 red, wrong connections, no engineer for a week

[Mugginsasaurs]

Hi,

We had our equipment delivered over a day late, since then our old provider has stopped Thier service to us, Oct

Plug everything in I can, had to use existing diffuser cable from the wall as these were all screw on male connections, and the new diffuser cable is push on male, 

Connect every thing else up correctly, but get the solid red light.

I have spoke to virgin on the phone after a day of trying, but can only get an engineer out in 5 days which isn't good enough really, we work from home a few days a week and now won't have internet for 5 more days if it is fixed on Thursday. And since had to pay out to add a load of data on our phones.

Is there anything else that can be done to try and sort this out, as I bet it's something simple and annoying 

Thanks in advance

[newapollo]

Hi @Mugginsasaurs 

Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and see if they can bring the installation forward (hopefully there's been a cancellation which has freed up an earlier date).

[Steven_L]

Hey @Mugginsasaurs,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having trying to get your new hub installed, the team would have tried everything to get your hub working and then booked a technician visit as the final option. We wouldn't be able to do anything else, I have checked and there are no earlier slots available right now.

Kind Regards,

Steven_L