Recently got a self install kit as the house has been hooked up to virgin in the past. Ordered the m500 package and received a hub 4 however the hub just has a red light on and all i get is no RF signal detected.
Spent 3 hours on the phone trying to sort it and got no where. they just kept telling me there was no faults in the area. Everything in plugged in fully.
Left virgin a few years ago as there was always issues, Unfortunately the only other available provider is BT with there whopping 30mbs speed. That's why I wanted to give virgin a try again. My plan is to eventually upgrade to Gig1 if they prove it works, however its not a great start
Has anyone had a similar issue before and if so how did you get it sorted.