It seems to regularly go down between 21:00 and 21:30, but also at other times as well (it rebooted at 10:04 this morning is the last time I noticed). You'll also see from the network log that there are a lot of events time stamped on 01/01/1970. I have read that this is an error with the hub being able to get a response. I will post an up to date network log below as there have been a lot of events recently, especially on Monday.
P.S. Hub has actually rebooted just now as I am trying to post this (13:36).
Thanks for joining me on PM and providing me the details to be able to book in the tech visit for you in relation to the downstream channels and also the router reboots. The visit will be viewable within 1 hour in the online account - virg.in/myVM - where you can cancel/amend if needed.
There will be no charge for this visit unless: • The technician diagnoses the faults as not being caused by our network/equipment • The technician discovers that the fault or problem relates to your equipment • The technician discovers that the fault or problem relates to any system that we are not responsible for The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment Let us know how the visit goes or if you need further assistance. Best wishes,
Thanks John, will keep you updated with the outcome. Anything you can add to the notes would be appreciated as I have had an engineer out already for this issue and it wasn't resolved even though he believed it was.
The engineer visited and looked at the downstream levels. He removed some old unused connections to our block of flats as he said there were too many and this was slowing down the speeds. He tested and said it should be fixed. However, I am still having exactly the same issues with the router rebooting at least several times a day, there has been no improvement.
I spoke to him regarding this before he left and he suggested it was the hub 4 and said he had seen other people have problems with the hub 4. He said if I was still having issues after he left he'd recommend getting a hub 5 sent out, but he couldn't do that for me, he said he'd add it to the notes.
Can you please look at any notes he left and look into my connection again? And can you let me know what the next step is as I have had 2 engineers out now and both believe they have fixed the issue by increasing my downstream levels. Can I get a hub 5 sent out?
If you need me to send any info from the hub again please let me know. BQM is still active and he's been running for almost 2 months now here:
Nothing has changed since previously posting. The only wired connection to the hub I have is the Tivo Box, but I think this is academic anyway as the issue is that the hub keeps rebooting itself multiple times a day as stated previously. The issue hasn't improved after 2 separate engineer visits. As I stated in my previous message the engineer recommended a hub 5 if I was still having the same issues.
As you will see from the Network Log I am still No Ranging Response events registered 01/01/1970 also.