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Hub 4 problem

Joining in

Only swapped to virgin after 3 years with BT because of pricing, never had a fault!. Had virgin for 5 weeks and now the WiFi has gone off already. Come home from work to find solid white light on hub 4. Tried all suggestions and no WiFi. Apparently I need an engineer but they're not available until WEDNESDAY!!!! My elderly mum is housebound and has gone back to bed and my kids can't use their tech. Any suggestions please?


Very Insightful Person
Very Insightful Person
Any known faults being reported? Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Just the WiFi is off & is the Ethernet working fine ?

Forum Team
Forum Team

Good Morning @Greyn01, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the recent fault with the Wi-Fi services on the hub.

Can you please confirm if this issue is still ongoing?

As per the question asked by @Client62, are Ethernet connected devices able to access the connection?

Kindest regards,


Sorry I got locked out of my account.

Yes problem still ongoing, no local problems and unable to run a scan via the app as it says "sorry unable to run a scan at this time". I don't have anything with an ethernet cable to try.

I'm sitting right in front of the hub (which has a steady white light) and my phones connection to the WiFi is constantly disconnecting and reconnecting. It's an absolute nightmare for the kids doing their homework! 

Hi @Greyn01,

Thank you for expanding on this. Are any other services impacted at all, or just the Wi-Fi?

Can you also clarify what diagnostics and troubleshooting you've performed thus far?


Zach - Forum Team
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