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burkesar
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Hub 4 not delivered but yodel tracking said delivered. Now my hub3 seems to not be working

Yesterday I was due a hub 4 delivery. Yodel Said they had delivered to a neighbour but left no card and no neighbours have it. This morning, by broadband is not working and have gone through hoops trying to find the fault. During one attempt It said that I have a hub 4 so cannot check it . I therefore suspect that that the hub settings may have been changed as it looks like I have the new hub. I have tried everything and phoned virgin but cannot actually speak to a person to explain my situation. It is very very frustrating, does anyone have any suggestions?

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Laurie_C
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Re: Hub 4 not delivered but yodel tracking said delivered. Now my hub3 seems to not be working

Hi burkesar,

 

Thanks for getting in touch and welcome to the Community Forum.

 

I would be more than happy to take a look at this for you, I'll just need to confirm some details with you via Private Message. Please keep an eye out for a purple envelope in the top right corner of your screen.

 

Thanks,

Laurie_C
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