Hub 4 - no internet and white light

[Widget]

I have just received my Hub 4 for 1 gig and swapped over from my Hub 3. It has gone through all the different light procedures including the flashing green to say updating software and is now a dim solid white light. 

When I try to login to the settings on 192.168.0.1 it just says it is updating software and to wait and then kicks it back to language selection, it has been well over 1 hour now. Manual that came with it said it should take 10 mins? 

The WiFi network is showing and I can connect but it says no Internet.

Have I got a dead Hub or do I just need to keep waiting? Seems odd to have a white light but says its updating? 

[MOD EDIT: Subject title changed for clarity]

[jbrennand]

Could try a Hub reset
___________________

Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker. See if that sorts it

[Kath_F · Accepted solution]

Hi Widget, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you were having an issue with your Hub on Friday. 

Taking a look at things this end, I can see the Hub is showing as online now so I'm hoping this means you're no longer having an issue. 

If you are still having issues, pop back and let us know so we can help you further. 

Thanks, 

[Widget]

Yes, it is all working ok now, I just left it as I had to go to work and when I returned in the evening it was working OK, must have just taken awhile to sort the updates.