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Message 31 of 35
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Re: Hub 4 ip

I have upgraded to the 1gig service and switched the new 1gig hub 4 I was supplied with into modem mode.

The previous hub 3 I had I could access the hub web interface with IP address 192.168.100.1 when it was in modem mode. The new hub 4 doesn't allow access on that IP address when in modem mode so I am unable to see any of the stats on the hub.  The router mode IP address 192.168.0.1 doesn't work either now as the hub is now in modem mode so I am currently locked out of the web interface.  Anyone know how to access the new hub 4 in modem mode?

The reason I want to access the web interface is because since upgrading to the 1 gig service my download speed has not increased if anything it's got slower, the upload speed does seem to have gone up from 30Mbps to 50Mbps.

The engineer told me it would take 24 hrs for the speeds to increase and settle.  It's been 5 days now. I was guaranteed 552Mbps minimum download speed and I'm getting 200Mbps max.

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Alessandro Volta
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Message 32 of 35
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Re: Hub 4 ip

You should be able to get to the hub by http://192.168.100.1/

If your using your own router set it to 192.168.1.1/255.255.255.0

if that don't work power off the hub for 2mins and connect a PC to the hub in place of the router.

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Message 33 of 35
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Re: Hub 4 ip

My home PC is connected to my AmpliFi HD Mesh Router and the router is then connected to the Virgin Media Hub.

My PC and router are both on the default AmpliFi IP address range 192.168.103.*

When I had the Virgin Media Hub 3.0, I was able to connect to the Hub via the router from my PC using 192.168.0.1 (when Hub was in router mode) and 192.168.100.1 (when hub was in modem mode, indicated by a purple light).

When I first got the new Hub 4 I was able to connect to the Hub via the router from my PC using 192.168.0.1 (when the hub was in the default router mode).

Whilst the engineer was still with me during the install I changed the hub 4 from router mode to modem mode.  N.B. As the engineer explained to me, the hub 4 will display the same white light in modem mode as it does in router mode, there is no purple light.

After the engineer left I tried to access the hub again using what I thought would be the IP address for modem mode as it worked non the previous hub 3.0 to find that it doesn't.

Now the my hub 4 is in modem mode I can't access it at all not even with the default IP address 192.168.0.1 like I did when the engineer was installing the hub.

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Message 34 of 35
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Re: Hub 4 ip

Try the 192.168.0.1 to access the hub. I have an issue where it doesn't give out a default gateway. My hub will access both the modem and normal HUB in both the 0.1 and the 100.1.  

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Message 35 of 35
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Re: Hub 4 ip

Hi Adrian109,

 

Sorry about this issue you're having. 

 

Are you able to do a speed test for us here and post the results? 

 

Thanks. 

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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