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Sunil1_1
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Hub 4 installed yesterday, but WiFi cant reach upstairs whereas Hub 3 did???

Hello all, in desperation I am NOT getting Wifi upstairs wheres as the old Hub 3 did .... cant use apps or do self diagnostics as these currently are not working with Hub 4

can a moderator help please?

I have already tried relocating Hub 4 but same issue. it just dosen't send WiFi signal upstairs, will a booster resolve this???

Already paying more for Hub 4 then my previous Hub 3 , dont want to pay any more, silly as paying more for reduced service???

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JitteryPinger
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Re: Hub 4 installed yesterday, but WiFi cant reach upstairs whereas Hub 3 did???

Depending on your package you should be eligible for a free power line wireless extender kit.

Shame the new hub isn't getting WiFi upstairs however, might be an issue that needs looking at here.



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
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Sunil1_1
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Re: Hub 4 installed yesterday, but WiFi cant reach upstairs whereas Hub 3 did???

Thank you,

I will give then a call, kind regards

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