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Hub 4 installed yesterday, but WiFi cant reach upstairs whereas Hub 3 did???

Hello all, in desperation I am NOT getting Wifi upstairs wheres as the old Hub 3 did .... cant use apps or do self diagnostics as these currently are not working with Hub 4

can a moderator help please?

I have already tried relocating Hub 4 but same issue. it just dosen't send WiFi signal upstairs, will a booster resolve this???

Already paying more for Hub 4 then my previous Hub 3 , dont want to pay any more, silly as paying more for reduced service???

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Re: Hub 4 installed yesterday, but WiFi cant reach upstairs whereas Hub 3 did???

Depending on your package you should be eligible for a free power line wireless extender kit.

Shame the new hub isn't getting WiFi upstairs however, might be an issue that needs looking at here.

Matt
If I've helped please let me know 🙂

10 years in Technical Customer Service, Construction Trades and Administration - Now I'm a Furloughed Chef working Warehouse Jobs.
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Re: Hub 4 installed yesterday, but WiFi cant reach upstairs whereas Hub 3 did???

Thank you,

I will give then a call, kind regards

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