why can’t Virgin offer me a tracking number for the delivery of my Hub?
Booked an upgrade (m350 to Gig1) a couple of weeks ago. Engineer came as booked on the 19th but clearly wasn’t competent to manage this service. He simply changed my Hub 3 for a new Hub 3!!!! He was not aware that You require a Hub 4 for the Gig1 service, why I don’t know. Ive now been without an internet service until a Hub 4 is delivered. Finally after wasting hours on hold I convinced Virgin to send me a Hub, still waiting (Mon 26th).
My wife is a teacher and I have 2 year 8 children at home holding video classes via a paired mobile phones ~ not ideal or reliable. Burning through data, down to the last dregs. Therefore tomorrow 30 kids won’t have their lessons due to this incompetent engineer!!!!