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W1ltd1
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Hub 4 delivered but delayed install

My hub 4 arrived but I’m not able to install for a couple of weeks, will it be ok to wait or does the old hub have a cut off when it won’t work? I’m not sure if I read something about it when I said I’d take a new hub.
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Z92
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Re: Hub 4 delivered but delayed install

The old one will die when the new one is activated, so if your old one works now it'll continue to work until you activate the new one. 

W1ltd1
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Re: Hub 4 delivered but delayed install

Superb, thanks, I’ll sort it when I get home then 😊

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W1ltd1
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Re: Hub 4 delivered but delayed install

Well virgin turned my hub off at 22:20 on the 19th, I can’t get home to install the new hub until after Christmas and no one will be able to stay “connected at Christmas” as virgin are touting, can virgin turn the hub back on?

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Aaron2
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Re: Hub 4 delivered but delayed install

They may be able to but unfortunately that's the agreement when you take a quick start is that you activate it before to avoid interruption.


** I work for VirginMedia but all opinions posted here are my own.
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Z92
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Re: Hub 4 delivered but delayed install

Are you sure they turned your hub off and you didn't experience an outage? 

I've heard them pre-activating some Quickstart hubs, but never replacement ones. It would be daft to activate a hub before it's been delivered and with the post these days that could take several weeks as it'll probably be lost first and then delivered to the wrong house... 

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W1ltd1
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Re: Hub 4 delivered but delayed install

All service ended at the same time, and has failed to return, even a regular virgin fault doesn't last this long.

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