Hi chrmartho,
Thanks for posting and welcome to the community. My apologies for the delayed reply.
I can see you've spoke to the team since posting and we did book an engineer visit. You've then cancelled the visit so I do hope everything has been resolved without the need for a visit.
From checking the system today as well, I've noted there is maintenance happening in your area, reference number C01137549 for your records. This is expected to be completed by 3pm today so please monitor the connection and let me know any issues you've got after, as we'll be more than happy to help.
Kind regards,