Virgin Media Community

[chrmartho]

Evening all. New hub 4 arrived and all plugged in properly. It’s now been flashing on and off for over 2 hours now. Tried switching it off and on again, then the reset button but no luck. 
Rang the activation number and it says they are unable to activate it. 

Waited on the phone for over 45 mins before giving up. 

any ideas?

[John_GS]

Hi chrmartho,

Thanks for posting and welcome to the community. My apologies for the delayed reply. 

I can see you've spoke to the team since posting and we did book an engineer visit. You've then cancelled the visit so I do hope everything has been resolved without the need for a visit. 

From checking the system today as well, I've noted there is maintenance happening in your area, reference number C01137549 for your records. This is expected to be completed by 3pm today so please monitor the connection and let me know any issues you've got after, as we'll be more than happy to help.

Kind regards,