on 24-06-2020 12:54
Hi all,
Does anyone know if there is an alternative default password for the Hub 4?
We had an issue with Internet Access earlier today, so I tried a quick reboot of the Hub 4. Once it came back up the Internet Access is working now, but I tried to login to the Admin Settings (192.168.0.1) and was asked to select a language (like the first-time setup), but cannot login as it is not accepting the Admin password I set (which I have checked is correct in my password manager) or the default Admin password from the Hub's label.
I haven't yet tried a pin-hole reset, but may do tonight once the family are all in bed.
Thanks in advance for any help.
24-06-2020 14:24 - edited 24-06-2020 14:24
Sounds like you not set up hub properly, default password is under hub and can be changed once you done setup
on 24-06-2020 21:18
Thanks for the reply, but I definitely set it up and changed the admin password from the default.
I have tried both the password I set (which was saved in my password manager, so I could double check I was entering the correct password), and the password on the bottom of the hub, neither work, and I'm definitely entering the settings password and not the WiFi key (although I did try that once just in case that might work). Think I'll just try a pinhole reset once everyone is in bed and see if that sorts it out.
Thanks again anyway.
on 25-06-2020 11:13
Couldn't get any password to work, so gave up and went for a pinhole reset, which has allowed me to log back in.
on 09-11-2020 19:19
This literally just happened to me. My internet went out during a work call. Didn't come back up after 10 minutes so powered off and on the hub 4.
Came back online, the internet is fine, but the hub 4 login page is showing me the initial setup screen, and the password from the bottom of the device doesn't work any more.
on 09-11-2020 19:35
On the one hand, I'm glad it's not just me with this problem, but sorry you've got it too! I'm afraid I haven't found a solution to it, and I just put up with the semi-regular resets!
I've had this happen many times since. If I do a pinhole reset on the back, and quickly run through the initial setup again, it seems to be ok for a while and then happens a few weeks later.
If I leave it and don't bother with the pinhole reset, I can't login to the config, but the Hub resets itself anyway at some point over the following few days, and the password from the bottom works again.
on 09-11-2020 19:40