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Hub 3 update taking too long

Joining in

I've just moved into a property and had a VM Hub 3 delivered as part of a broadband package. After plugging everything in, I received a text that kit was activated at 17:38. Couldn't get online right away, of course, as the Hub needed to update, which the setup guide(s) says should take up to 40 minutes. However, an hour went by and I still couldn't get online. Only the white light was showing on the Hub so I assumed everything was normal on my end. Nonetheless, I then logged into the hub via web browser and it confirmed it was still updating.

Here we are now at 20:17, and the Hub is still updating. What exactly is going on and how do I resolve this?



New Install Assistance

Call the Pre-installation and delivery team on 0800 052 1734.

Explain what needs to be done and book an engineer visit.

Very Insightful Person
Very Insightful Person

Hi @atcross 

Looking through today's posts it appears that VM activations aren't currently working even though you've received  a text that the kit was activated at 17:38.  Hopefully the VM systems will kick in fully tomorrow and com plete the activation, however if doesn't, then call the activation team on 0800 953 9500 to activate the hub

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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