Hub 3 solid red light

[nh2012]

Over the past few weeks, the power light on my hub 3 has changed from the normal solid white to solid red, which I read is supposed to indicate that it is overheating. The box is in a well-ventilated position (where it has been for many months), only slightly warm to the touch and is performing normally as regards speed etc; I tried switching it off for an hour or two and running a vacuum cleaner over it to remove any dust (although as far as I could see there was none), but to no avail. This morning I tried to contact VM by phone but was unable to get beyond the stage where I was told that the router needed a restart (it did not - I'd done that already). Could someone from VM please contact me to arrange a replacement, or does anyone know how to get through the automated tests etc to the point where I can actually speak to someone to request one, please? And is there any way for me to check whether there really is an overheating issue? I logged in and looked at status etc but couldn't find any information of that type.

[nodrogd · Accepted solution]

As this is a safety hazard I will escalate this thread to the Forum Team to get this fixed for you.

[Alex_RM]

Hi nh2012,

Thanks for posting and sorry to hear you've some issues with the hub.

I'd like to arrange an engineer visit, so we can take a closer look at this. If the hub does need replacing this is something the engineer will be able to do.

I just need to confirm a few details with you first of all, so I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Thanks for sending me the details over via private message nh2012,

I've arranged the engineer visit for a time you've advised is convenient, you can view the time and date of the appointment via your online account here

Alex_Rm

[nh2012]

Sorry but you've made the appointment for one of the times I specifically said I couldn't make. I've sent you a PM listing the suitable times.

[Martin_N]

Hi nh2012,

I can see you have spoken with one of my colleague who amended this for you.

^Martin