Over the past few weeks, the power light on my hub 3 has changed from the normal solid white to solid red, which I read is supposed to indicate that it is overheating. The box is in a well-ventilated position (where it has been for many months), only slightly warm to the touch and is performing normally as regards speed etc; I tried switching it off for an hour or two and running a vacuum cleaner over it to remove any dust (although as far as I could see there was none), but to no avail. This morning I tried to contact VM by phone but was unable to get beyond the stage where I was told that the router needed a restart (it did not - I'd done that already). Could someone from VM please contact me to arrange a replacement, or does anyone know how to get through the automated tests etc to the point where I can actually speak to someone to request one, please? And is there any way for me to check whether there really is an overheating issue? I logged in and looked at status etc but couldn't find any information of that type.