activated it using the text reply and confirmed its all activated and running. All im seeing its a solid green wifi light and a constant flashing base light. I have tried turning it off back on and waiting and nothing still flashing when trying to connect on iphone i will let me join it but just says no internet connection
The flashing green base light is an indication that it can’t properly connect to the VM infrastructure. Two possibilities here, a) it hasn’t been activated against your account - but you say this has been addressed and b) there is a physical connection problem.
So is this a new setup or an upgrade from one hub to a ‘better’ one?
If the latter, then it is quite possible that the cable is not properly connected and you will need a ‘manned’ installation, ie an engineer visit, to sort this out.
Constantly flashing base light denotes either no signal down the incoming cable, or insufficient signal for the hub to lock onto. You will need a manned install to troubleshoot the wiring & connections at the property.
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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