on 17-05-2022 21:52
activated it using the text reply and confirmed its all activated and running. All im seeing its a solid green wifi light and a constant flashing base light. I have tried turning it off back on and waiting and nothing still flashing when trying to connect on iphone i will let me join it but just says no internet connection
Answered! Go to Answer
on 17-05-2022 22:21
Constantly flashing base light denotes either no signal down the incoming cable, or insufficient signal for the hub to lock onto. You will need a manned install to troubleshoot the wiring & connections at the property.
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on 17-05-2022 22:18
The flashing green base light is an indication that it can’t properly connect to the VM infrastructure. Two possibilities here, a) it hasn’t been activated against your account - but you say this has been addressed and b) there is a physical connection problem.
So is this a new setup or an upgrade from one hub to a ‘better’ one?
If the latter, then it is quite possible that the cable is not properly connected and you will need a ‘manned’ installation, ie an engineer visit, to sort this out.
on 17-05-2022 22:21
Constantly flashing base light denotes either no signal down the incoming cable, or insufficient signal for the hub to lock onto. You will need a manned install to troubleshoot the wiring & connections at the property.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 17-05-2022 22:24
it a new one am a new customer its my first place and first time ever buying a broadband but the previous tenants only left a couple weeks ago
on 20-05-2022 10:53
Hi niyameow,
Welcome and thank you for posting to the Community.
I am very sorry to hear you are experiencing issues since setting up your new equipment, we appreciate this is not the ideal start to our relationship.
I have taken a look from our side and can see a visit has been arranged to repair this issue.
Please do let us know how this goes and if you require any assistance moving forward.
Take care,