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Hub 3 red light

davemysteron
Tuning in

on ‎30-10-2022 11:54

I’ve just updated my hub to 3.0 and while I have internet access via Ethernet and Wi-Fi on the new hub, the main hub light is red and the connect app constantly says it can’t find the hub.

Any help would be much appreciated

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5 REPLIES 5

Tudor
Very Insightful Person
Very Insightful Person

on ‎30-10-2022 12:25

Please confirm you are running in router mode and the hub is well ventilated? Turn off hub for 30 minutes and if the LED is red when turned on the hub will probably need replacing.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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davemysteron
Tuning in
In response to Tudor

on ‎30-10-2022 13:18

Thank you Tudor. Just tried all that you suggested and the red light remains 🙁

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Chris_W1
Forum Team
Forum Team

on ‎30-10-2022 13:28

Hi davemysteron, thanks for the message and sorry to hear that you are having issues with the hub, I will send you a private message so that this can be looked into further for you. ^Chris. 

davemysteron
Tuning in
In response to Chris_W1

on ‎02-11-2022 12:02

Any news? I've not had an email, nor a PM here... and the light is still red. 

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Martin_N
Forum Team
Forum Team
In response to davemysteron

on ‎04-11-2022 12:18

Our apologies you didn't get that private message. I will send one now. 

^Martin

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