Had the modem for over 5 years. No issues until last month or so but now service is degraded. Permanent red light now but not hot and nothing has changed. Checked it is set to router and not modem only. Power cycled and factory reset but still with red light. I believe modem is faulty and hope moderators can arrange for a replacement. Thanks Philip
Thank you for your post and welcome to our community forums. We're here to help.
I am really sorry to hear that you're having some issues with your router and its connection recently. To clarify, are you saying that the router is now hot or that it isn't hot? Not sure if that was an unfortunate typo so just wanted to make sure before we proceed any further.
Thanks for getting back to me. Hub still shows red light. Slightly warm to touch but nowhere near hot. Power supply brick cool. Overall service ok but degraded compared to previous experience; ie drop outs, etc. Makes me suspect Hub has had a partial failure in some components due to age.
Just to confirm that the engineer visited as expected. He said the levels are ok but the hub was failing due to age (probably). He replaced it with another and service seems fine since. Many thanks to everyone here for their help. Much appreciated. I have one extra question. The new hub has a new WiFi ID and “passphrase” as I expected. The passphrase looks random and hard to guess so I am using it for now. If they are actually vulnerable I will change ASAP but I am rather busy at the moment. Regards, Philip