Virgin Media Community

[WaspAttack]

Mods, please take a look.  It's been happening for a few weeks.  Speed and connection is otherwise fine.

I see various other reports of this but with inconsistent answers as to what is causing it.

Is it having a problem updating firmware?  It is currently:

Hardware version : 11
Software version : 9.1.2208.100

Thanks,

[Adduxi]

Have you tried a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

Just for completeness, my Hub 3 is Hardware 10 and Firmware 9.1.2109.200.

[Robert_P]

Hello WaspAttack

Sorry to hear of the service interruptions, we appreciate the frustration this can cause and you taking the time to raise this via the forums.

I will send you a Private Message to get some more details from you to arrange a technician as the spec's and levels are all over the place.

Looking forward to hearing back form you.

Rob