Virgin Media Community

[IanandJill]

Good day. I have a permanent red light on my hub3.  Seems to indicate the hub is getting hot. Obviously faulty as I have switched it off and left it overnight. As soon as I turn it back on the light comes on immediately.  Nothing I have tried seems to clear it. I’m guessing the hub is faulty. 

[Anonymous]

Have you tried a one minute pinhole reset of the hub? 

[IanandJill]

Good day.

Yes, tried the reboot. Nothing changed.

cheers.

Ian.

[Adduxi]

If a reset did not clear the red LED, a new Hub is needed.  To have a faulty overheat warning is a fire risk.  Either phone it in, or wait here a day or two for a VM Mod to pick this up.  If the Hub is getting any way hot, unplug it.

[Anonymous]

Good point on safety made above. For the avoidance of doubt, a pinhole factory reset, as opposed to a reboot, is set out here https://www.virginmedia.com/help/virgin-media-reset-your-hub

[Gareth_L]

Hello IanandJill

Thanks for your post 
Sorry to hear about the issue with your hub
I can look into this for you and arrange a replacement 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[Gareth_L]

Thanks for those details IanandJill

Can you please let us know how the visit goes to swap the Hub over 

In the meantime, can you please make sure is well ventilated and away from any direct sources of heat

Gareth_L

[IanandJill]

I will keep you informed.  Cheers.