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Hub 3 - no lights turning on

Hi,

Does anyone know how I can get a replacement Hub 3 as soon as possible?

Working from home and this morning I couldn’t get any lights to turn on on the Hub 3!

Any help appreciated,

Thanks,

Grant. 

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Alessandro Volta
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CRe: Hub 3 - no lights turning on

Check the little switch on the rear of the Hub next to the power cord, they are easily knocked.

Is the PSU warm ?

Have you tried a different wall socket ?

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: CRe: Hub 3 - no lights turning on

Hi Mike,

Thanks so much for your help.

I finally got through to Virgin; it turns out the box has blown so there’s no power getting into it. I even replaced the fuse on the plug socket but that didn’t work.

 

replacement Hub 3 is arriving on Thursday.

 

really appreciate your help!