Hub 3 no connection

[Davidoflynn198]

Hi 

I have the virgin hub 3 and we've had loss of connection for a few days dropping in and out

Now the hub is not connecting at all. It seems to keep rebooting every 5 minutes and when I do a reboot none of the lights come on at the front for wifi, internet and landline.

I've tried plugging it into other sockets. I've unplugged and plugged the fibre cable back in. Nothing seems to work. It's not showing up when I search for WiFi on my phone and hard wired to my pc it says no connection and I can't even log into the router.

Is this again due to the outages or is my hub faulty? I have done a status check in my area but that came back with no issues in my area

David

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Zach_R]

Hi @Davidoflynn198,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear of your recent connection issues. I've checked over things on our systems and I'm unable to detect any faults currently. How are things for you today? Any better?

Thanks,