Hub 3 - loose parts?

[Gembob]

I received my new Hub 3 in the post. I've unpacked it, but it sounds like there is a loose metal part moving around inside the router. Is that normal? I just want to check it's not faulty before i go ahead and switch out my old router and install it

[Portery]

Nah it not normal for the hub 3 I would contact vm or wait for a mod.  It could be a loose screw but I’d call them to be safe

[Gareth_L]

Hello Gembob.

Thanks for your first post and welcome to our Community.
Sorry to hear the hub you received has a rattle. 
I can see that you have been in touch and arranged an appointment for us to come out.

Can you please let us know how this goes.

Gareth_L