on 03-12-2022 11:13
I received my new Hub 3 in the post. I've unpacked it, but it sounds like there is a loose metal part moving around inside the router. Is that normal? I just want to check it's not faulty before i go ahead and switch out my old router and install it
on 03-12-2022 11:20
Nah it not normal for the hub 3 I would contact vm or wait for a mod. It could be a loose screw but I’d call them to be safe
on 05-12-2022 16:20
Hello Gembob.
Thanks for your first post and welcome to our Community.
Sorry to hear the hub you received has a rattle.
I can see that you have been in touch and arranged an appointment for us to come out.
Can you please let us know how this goes.
Gareth_L