Hub 3 light permanently on: can I get a replacement?

[Louisb52]

My Hub 3 light is permanently red. It is not overheating and in a well ventilated spot. Started about a week ago. Tried multiple resets etc and still turns to red. I am a highly skilled technicians so I know what I am doing. Does the hub need replacing and can someone from VM reading this message arrange that?

LouisB

[Anonymous · Accepted solution]

Always good to have highly qualified technicians who know what they are doing on here. 

Unless you have the hub in modem mode then you will indeed need a new hub. The VM forum team will get to you soon. Meanwhile keep the hub well ventilated and maybe unplug it overnight. 

[Louisb52]

Yep, saw the details about modem mode (and I have thought about it) but to be honest the new Hub 3 has worked very well even with the red light on and boosted the wifi in the premises so much I discarded the need for a separate wifi/router. Props to Virgin it is a decent piece of kit.

LouisB

[Chris_W1]

HI Louisb52, thanks for the message and sorry to hear that there is an issue with the hub, this may need a replacement. I will send you a private message so that this can be looked into for you. - Chris