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Cosma1983ro
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Hub 3 just stop working

Hi , suddenly my router stop working , no light on it , what i can so to can fix the problem?

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jbrennand
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Re: Hub 3 just stop working

If you have tried a different power socket and it still is dead then...

Call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Although some people are still reporting getting through fine at other times with no long waits

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue. Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and then transfer you to the appropriate queue (or cut you off !).

A VM person should pick this up here and respond, but it can take a few days for them to get here.

You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Zach_R
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Re: Hub 3 just stop working

Hi @Cosma1983ro,
 

Thank you for your post and welcome back to the community forums. We're here to help.

I'm very sorry to hear that you've been having some issues with the power to your router recently. I can see that @jbrennand has recommended that you call. Have you done this and spoke with the team, or do you still require some assistance with this today?

Thanks,
 



Zach - Forum Team


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