Hi, we are trying to set up our new Virgin Hub 3 but are having issues. We were told when we set up the account that as the previous owners had Virgin we could set up without an engineer. However, we only have a circular cable and a square plug. It appears to be that we have a phone line into the house but no way to connect this to the hub (we only have broadband not phone services). Can anyone tell us what cable or adapter we need to be able to connect the broadband into the phone line plug?
That's what we thought however Virgin told us that the old owners also had Virgin so could do quick set up. There is no other virgin points in the house and the old owners said they have Broadband and Phone through this connection?
VM's database identifies all property which they know to have had a cable broadband connection in the past. They should not have sent out a quick start kit otherwise. You need to look carefully for a wall box that may be marked NTL or Telewest or the name of the many cable companies that merged to form VM. If you can't find one then phone VM on 0345 454 1111 and ask for a tech install. Or wait here for the VM staff to arrange this for you. Couple of days. It is always possible that the previous owner removed the box and cabling.
Edit - why don't you post a photo of the box next to the phone socket. Bet your bottom dollar that's the cable connection box.
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@slp12 wrote: That's what we thought however Virgin told us that the old owners also had Virgin so could do quick set up. There is no other virgin points in the house and the old owners said they have Broadband and Phone through this connection?
Is there a brown VM/Telewest box attached to the outside of your home?