Virgin Media Community

[Alex_C]

Green flashing base light for hours, no internet.

Telewest wall socket: no visible power to be switched on. 

Have tried resetting: holding reset button for 60 seconds; no dice.

Have tried rebooting: switching off power for 10 seconds and switching on again; no dice.

Text from Virgin confirms my "kit has been activated".

Is the telewest wall socket the prime suspect?

As a new customer, I saw somewhere that it takes "two days" following "delivery or collection of the kit", but this is contradicted by the text saying my kit has been activated, and I collected the kit this morning.

Please help

[Tudor]

Try the Equipment activation on 0800 953 9500 again. There is a possibility that your cable has been disconnected at the street box.

[nodrogd]

A constantly flashing green base light is no signal lock. If it goes solid for a while then back to flashing there are other issues.

[Martin_N]

Hi Alex_C,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your broadband service. 

I have taken a look on our system and it looks as though you have spoken with the team. 

Please do let us know if you require any further assistance. 

^Martin

[Mandatron]

We have the same issue - except we've just moved to a property that seems to have a Virgin Media 'splitter' installed. (There are also, seemingly, three different places around the house where we could attempt to connect.)

We presume the previous tenants had phone / TV / broadband set up, whereas we're only after broadband. 

We're stuck on the flashing green lights, too. So frustrating. I'm WFH using my mobile data via Hotspot, not ideal.

[Zoie_P]

Hi Mandatron, 

Thank you for your post and welcome to our forums 🙂 

I have checked our systems and your hub is unreachable, if you can ensure this is switched on, we can run further checks.

Zoie

[Mandatron]

Hi Zoie,

I will switch it back on for you to run checks.

Disappointingly, we'd had a text confirmation to say a technician would be coming this afternoon but they were a no show.

[Martin_N]

Thank you for that Mandatron. I have checked this again and it is showing as unreachable. 

To be able to look into this further, I will private message you to confirm some details so we can look into this further. 

^Martin