Menu
Reply
  • 3
  • 0
  • 0
Tuning in
106 Views
Message 1 of 5
Flag for a moderator

Hub 3 factory password fails, reset does not solve it

Discovered today that the settings password does not work anymore.

Tried to reset it, no success. Rejected with "The password you entered is incorrect.".

It looks like the way to solve it is to replace the hub...

0 Kudos
Reply
  • 3.67K
  • 288
  • 516
Superfast
92 Views
Message 2 of 5
Flag for a moderator

Re: Hub 3 factory password fails, reset does not solve it


@AlexVN wrote:

Discovered today that the settings password does not work anymore.

Tried to reset it, no success. Rejected with "The password you entered is incorrect.".

It looks like the way to solve it is to replace the hub...


Did you do a full reset (Pin hole press for at least 60 seconds)?

0 Kudos
Reply
  • 3
  • 0
  • 0
Tuning in
74 Views
Message 3 of 5
Flag for a moderator

Re: Hub 3 factory password fails, reset does not solve it

Yes, press pinhole for 60 seconds, then switch off for 60 seconds, wait it to start, try to login with the factory settings passwords (printed on the bottom of the router (not default WiFi)) - still the same error.
0 Kudos
Reply
  • 6.04K
  • 1.14K
  • 1.6K
Very Insightful Person
Very Insightful Person
68 Views
Message 4 of 5
Flag for a moderator

Re: Hub 3 factory password fails, reset does not solve it

Hello

When you do the reset for 60 secs do not power off the hub as doing so revert back to the original settings, after pressing the reset button for 60 secs leave hub on and wait for the lights to stabilize the bottom light will go white, when you go too http://192.168.0.1 if the reset has worked it will ask you for language, once you select that you then should be able to login.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
  • 3
  • 0
  • 0
Tuning in
34 Views
Message 5 of 5
Flag for a moderator

Re: Hub 3 factory password fails, reset does not solve it

Thank you, your solution worked. I'm a bit confused though, as the page https://www.virginmedia.com/help/virgin-media-reset-your-hub clearly says "Turn the power switch off and on again" after "press the pinhole reset button for 10 seconds". Perhaps it is something for the VM to consider.

0 Kudos
Reply