Virgin Media Community

[c9bla1975]

still waiting for call back from customer services, happy to leave family in isolation with no internet! You know the problem but can’t leave a new hub on doorstep! Shocking

[sophist]

CS won't call you back - if your hub is properly failed they should be arranging an engineer visit (which based on other posts around here is the only way to get a new hub at the moment). Quickest way to get this sorted is to call in, but the forum staff here can help too - it'll take a couple of days for them to get to you though..

[c9bla1975]

They won’t send engineer due to isolating in house due to COVID! All I wanted was one posting out as we have a young family, trying to homeschool and work from home with zero internet!

[sophist]

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@c9bla1975 wrote:

They won’t send engineer due to isolating in house due to COVID! All I wanted was one posting out as we have a young family, trying to homeschool and work from home with zero internet!

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forum staff may be able to help with all of the above, but like i said, may take a couple of days for them to get to you..

[c9bla1975]

Are forum staff on this area of community

[sophist]

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@c9bla1975 wrote:

Are forum staff on this area of community

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yup, they check in here and will reply

[c9bla1975]

Thank you

[JohnHirst2001]

If your Hub3 seems dead - with no LED showing, and the 12 volt supply is good, using a pin, press into the reset hole and keep pressed for 20 seconds. The LED may now light up, and re-connect. Hope this helps. It did for me, when I thought my hub had failed.

[lotharmat]

To be honest - if your hub is completely dead - I'd also try phoning it in on 150..

They'll try and connect - be unable and arrange an engineer visit!

[sophist]

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@lotharmat wrote:
To be honest - if your hub is completely dead - I'd also try phoning it in on 150..

They'll try and connect - be unable and arrange an engineer visit!

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OP said they can't have an engineer visit due to covid isolation, hence the quandry 😜