Virgin Media Community

[rararapromotion]

Hello, 

I've tried to get some sense out of the Virgin Media call centre about this but the person I was speaking to paid no attention to the issue I was describing and the fact that I had run all the tests ad fixes suggested by Virgin and the community here and kept going on about wifi coverage in my house. Which I resolved months ago. 

Anyone have any idea how to get to Second Tier Tech Services to get an appointment or advice on how to fix my Hub 3, when the overheating light is on permanently, it feels warmer than it should, is upright and well ventilated.? I have done all the fixes. The person I spoke to in the call centre said she was transferring me and I was on hold over an hour.

From reading other posts here it seems that I may need a new Hub. 

Thanks all. 

[lotharmat]

Call 150 and tell them that is is really really hot!

Or wait for VM Forum staff to pick this up - could be a day or so!

[rararapromotion]

Thank you! Will do. Hopefully it will work. 

[Andrew-G]

The hub isn't in modem mode is it?

[rararapromotion]

How would I check that, sorry, not massively techie at all. Thank you though.

[Z92]

If you have not put it in modem mode yourself then it shouldn't be in that mode, and if it is then it's faulty anyway and needs to be replaced 🙂

[Laurie_C]

Hi rararapromotion,

Thanks for getting in touch, and a very warm welcome to the Community Forum! I'm sorry that you're having some issues with your Hub.

I'd be more than happy to look into this further for you. I'll just need to confirm a few details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

Kind regards,

Laurie

[lotharmat]

---

@Laurie_C wrote:

Hi rararapromotion,

Thanks for getting in touch, and a very warm welcome to the Community Forum! I'm sorry that you're having some issues with your Hub.

I'd be more than happy to look into this further for you. I'll just need to confirm a few details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

Kind regards,

Laurie

---

I see what you did there!! 😉

[rararapromotion]

Great. Will await your message. Thank you

[Wolfclaw]

So according to VMs own guide, this means it running hot.
Well, this also means your in modem mode (as is mine), so VM which is it?
If it's both, then that is just stupid but not surprising from VM.