Virgin Media Community

[CallumW94]

Hi,

Just received my Hub 3 in the post. 

Power is on. White cable is plugged into wall socket and into Hub 3.

Bottom green line is solid green. Top WiFi symbol is solid green. However, internet symbol (two arrows) is flashing green.

Its been like this for nearly three hours now.

Booklet says flashing green internet symbol means it's downloading an update.

Any ideas to help get me online?

Thank you

[Tudor]

Possibly the hub has not be activated to your account. Phone 

Equipment activation on 0800 953 9500

[Serena_C]

Hi @CallumW94

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding your Hub 3, I'm sorry to hear you've been experiencing issues getting online. I would like to check to see if there's an activation issue affecting your Hub, I shall send you a private message now to obatin the details required to look into this further.

Please keep an eye out for the purple envelope in the top right corner and get back to me when you can.

Best wishes,

Serena