If the Hub stills shows a red LED after a pinhole reset as below,.VM will swap the Hub as it is a fire risk. The red LED being an overheat warning as should bw working correctly.
Phone in or wait here a day or two for a VM Mod to arrange;
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks