Hi,
Over the past 12 months I have been getting issues where the internet is dropping and the modem (Hub 3 in modem mode) appears to reboot. It doesn't seem that consistent, some times it will happen twice a week and other times it will have once or twice daily.
I've posted my current modem logs below but any help on this would be much appreciated.
Thanks
Network Log
Time Priority Description
08/06/2021 10:48:17 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/06/2021 08:08:44 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/06/2021 20:47:7 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/06/2021 23:28:28 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/06/2021 10:22:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/06/2021 19:05:16 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/05/2021 05:02:38 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/05/2021 17:18:1 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/05/2021 22:06:20 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/05/2021 22:04:0 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/05/2021 22:03:57 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/05/2021 22:03:57 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/05/2021 22:03:57 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/05/2021 22:03:57 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/05/2021 22:03:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/05/2021 12:35:45 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/05/2021 12:33:34 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/05/2021 12:33:30 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/05/2021 12:33:30 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/05/2021 12:33:30 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 323000000 | 4 | 40 | 256 qam | 24 |
2 | 235000000 | 5 | 40 | 256 qam | 13 |
3 | 243000000 | 4.8 | 40 | 256 qam | 14 |
4 | 251000000 | 5 | 40 | 256 qam | 15 |
5 | 259000000 | 5 | 40 | 256 qam | 16 |
6 | 267000000 | 4.9 | 40 | 256 qam | 17 |
7 | 275000000 | 4.6 | 40 | 256 qam | 18 |
8 | 283000000 | 4.5 | 40 | 256 qam | 19 |
9 | 291000000 | 4.5 | 40 | 256 qam | 20 |
10 | 299000000 | 4.5 | 40 | 256 qam | 21 |
11 | 307000000 | 3.4 | 38 | 256 qam | 22 |
12 | 315000000 | 4.1 | 40 | 256 qam | 23 |
13 | 331000000 | 4 | 40 | 256 qam | 25 |
14 | 339000000 | 3.5 | 38 | 256 qam | 26 |
15 | 347000000 | 3.7 | 40 | 256 qam | 27 |
16 | 355000000 | 3.5 | 40 | 256 qam | 28 |
17 | 363000000 | 3.4 | 40 | 256 qam | 29 |
18 | 371000000 | 3.2 | 40 | 256 qam | 30 |
19 | 379000000 | 3 | 38 | 256 qam | 31 |
20 | 387000000 | 3 | 38 | 256 qam | 32 |
21 | 395000000 | 3.2 | 40 | 256 qam | 33 |
22 | 403000000 | 3.4 | 40 | 256 qam | 34 |
23 | 411000000 | 3.5 | 40 | 256 qam | 35 |
24 | 419000000 | 3.7 | 40 | 256 qam | 36 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 6 | 0 |
2 | Locked | 40.3 | 5 | 0 |
3 | Locked | 40.9 | 6 | 0 |
4 | Locked | 40.9 | 21 | 0 |
5 | Locked | 40.3 | 16 | 0 |
6 | Locked | 40.3 | 6 | 0 |
7 | Locked | 40.3 | 1 | 0 |
8 | Locked | 40.3 | 6 | 0 |
9 | Locked | 40.3 | 4 | 0 |
10 | Locked | 40.3 | 7 | 0 |
11 | Locked | 40.3 | 5 | 0 |
12 | Locked | 40.3 | 7 | 0 |
13 | Locked | 40.3 | 5 | 0 |
14 | Locked | 38.9 | 8 | 0 |
15 | Locked | 40.9 | 6 | 0 |
16 | Locked | 40.3 | 4 | 0 |
17 | Locked | 40.9 | 8 | 0 |
18 | Locked | 40.3 | 13 | 0 |
19 | Locked | 38.9 | 10 | 0 |
20 | Locked | 38.6 | 2 | 0 |
21 | Locked | 40.3 | 5 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 40.3 | 5 | 0 |
24 | Locked | 40.3 | 0 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 47 | 5120 | 64 qam | 3 |
2 | 39400000 | 46.3 | 5120 | 64 qam | 4 |
3 | 53700000 | 48.8 | 5120 | 64 qam | 2 |
4 | 60300000 | 49.8 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |