I have moved house and signed up to a new virgin contract, but the hub 3.0 we brought with us will not connect to the internet - I’ve reset it and turned it off and on and had an activation code sent but still no internet. I call the number it gave me but nobody picks up and it’s just hold music for up to an hour with no person to speak to. What else can I do?
Thanks mike but that is the number I am ringing which I’ve tried at various times of day - no answer even after an hour on hold. They have resent the activation signal to the box three times via the automated system but I need to actually speak to someone