Menu
Reply
pgaffer98
  • 4
  • 0
  • 1
Tuning in
237 Views
Message 1 of 7
Flag for a moderator

Hub 3.0 quick start flashing green no internet

Hi everyone, had a quick start kit delivered yesterday and after plugging it in, phoning the activation line and checking it several times it will not stop flashing green at the bottom. The top part is a constant green for the WiFi and when I went into settings it said the internet is access denied. This is a block of flats and the last time internet was in this flat was at least 4 years ago. There is some sort of junction box on the wall outside serving the 8 flats. Any help is appreciated.

Thanks

0 Kudos
Reply
-tony-
  • 16.9K
  • 1.32K
  • 4K
Very Insightful Person
Very Insightful Person
234 Views
Message 2 of 7
Flag for a moderator

Re: Hub 3.0 quick start flashing green no internet

assuming the other flats have working vm and the junction box serves all the flats that rules out the cable back to the cab being damaged [again]assuming you all share the same cable

check all the connections are tight ring the activation line again and do a reboot and/or a reset

other than that you can look and see if you can see any cable damage between your flat and the external box assuming its VM and check if any connections have been disconnected

trace any wiring from the external box to try and be sure its VM

post some photos that might help

if all of that does not help you need to book a tech

____________________

Tony
0 Kudos
Reply
pgaffer98
  • 4
  • 0
  • 1
Tuning in
220 Views
Message 3 of 7
Flag for a moderator

Re: Hub 3.0 quick start flashing green no internet

Now looked outside but the box is on the first floor so access isn't easy without a ladder etc. It appears that each flat has its own cable from the box. I have tried to add pictures but it says they exceed the 1.02mb file size?? Thanks again

0 Kudos
Reply
Z92
  • 2.46K
  • 202
  • 391
Problem sorter
213 Views
Message 4 of 7
Flag for a moderator

Re: Hub 3.0 quick start flashing green no internet

If the images don't contain any personal information you can always upload them here and paste links: https://imgbb.com/

 

0 Kudos
Reply
pgaffer98
  • 4
  • 0
  • 1
Tuning in
210 Views
Message 5 of 7
Flag for a moderator

Re: Hub 3.0 quick start flashing green no internet

Now managed to book an engineer for tomorrow online after doing some tests it said there is a problem with the connection. Will sit tight and wait for that. Thanks everyone for helping so far.

0 Kudos
Reply
Lhunt
  • 13
  • 0
  • 0
Tuning in
170 Views
Message 6 of 7
Flag for a moderator

Re: Hub 3.0 quick start flashing green no internet

Out of curiosity what area are you in as I'm having same problem but no engineer till Monday 🙄 

0 Kudos
Reply
pgaffer98
  • 4
  • 0
  • 1
Tuning in
147 Views
Message 7 of 7
Flag for a moderator

Re: Hub 3.0 quick start flashing green no internet

Hi, we are in Norwich.