Virgin Media Community

[Asta1]

I am new to Virgin so please bare with me!

I’ve fallen at the first hurdle. The power cable supplied with the hub doesn’t fit properly, both the cable connector and the socket have male parts, plugging it in has bent the male part on the power cable. While it does work, it really doesn’t fit well and feels like a fire hazard. 

I tried calling but after 25 minutes I’ve given up.

can anyone advise, does this sound right?!

[jbrennand]

Post up photos of the 2 parts

[Tudor]

Never ever seen a male plug on a power supply, only on a device or extension cable. I do know some years ago VM did ship incorrect power supplies with a hub, but they were just the wrong size of plug. 

[Asta1]

@jbrennand  Hard to get a decent photo of the power plug itself, you can see the tip of the silver male part inside.

[Roger_Gooner]

My adapter is model PE-1300-9AR5., P/N AEPP05647.

[MarkGriff]

Did this ever get solved? I’ve finally got around to installing my new hub but have the same problem. The ‘upgrading to hub 3.0’ online video just plugs in but my cable is male (as is the socket on the hub)

can anyone shed any light?

[Cheule]

Hi, sorry to resurrect an old one but I've just had an upgrade from a Hub 3 to Hub 4 and I've got the same problem, I failed at the first hurdle!

Both of my connectors are about the same size and no amount of pushing is going to make them fit!