Hub 3.0 network port 1 not working

[cyberdemonv2]

As subject line, how can i request a new router or engineer to come and check my hub? i have tried multiple cables in network port 1, and i get no light, no connection at all,also i can only seem to get 1Gbit on one connection no matter what port i use.

[Roger_Gooner]

If your hub is in modem mode only one port will be active at any time, and in modem mode you need to connect your own router. If you don't have a router put the hub back into router mode in which all four ports will be active.

[cyberdemonv2]

The router is not in modem mode

Thanks

[Roger_Gooner]

Do a pinhole reset for a good 30 seconds. If that doesn't fix the problem call VM.

[cyberdemonv2]

Have done so many times, thanks tho 

[Zoie_P]

Hi Cyberdemonv2, 

Thank you for your post and welcome to the forums 🙂 

I am sorry you are having issues with your service. I have checked our systems and can see you are affected by an SNR issue the estimated fix time is 17 OCT 2022 09:00, this can be affecting your speeds.

How long have you been having these issues for?

Zoie

[cyberdemonv2]

Im not sure how long the nbetwork port on the router hasnt worked for, i've tried using it recently, as i have need for all four of the ports on the router now, i dont see how S/N will affect the physical port from working though?

[Tudor]

One thing that VM has not told you is that while there are any area problems they will not dispatch any technicians for other problems.

[Zoie_P]

Thank you for your reply cyberdemonv2, 

As @Tudor has advised, we would need for the outage to finish to look into this for you or get a replacement or tech out for you.

When this is over we can do this, just pop back 🙂

Zoie

[cyberdemonv2]

There are still issues with my connection, can an engineer be sent with a replacemnet router, the physical port still is not working.
thanks.