Hub 3.0 can't connect to Internet after informing of house move and moved house
05-04-202011:41 - edited 05-04-202011:47
I have moved house two days ago from my old house (with Virgin Media) to a new house (also with Virgin media). I informed Virgin about the move on the 22nd of March, got an email confirming the information of the move telling me that we will be contacted within 72 hours. No one contacted us in that time. Since then, I have been trying to get into contact with Virgin but I keep getting to the point to speaking to an agent and then informed that the call centers have been closed.
Then I found through Virgin's page, that the move could be done via quickstart. So we moved house I have setup my Hub and the Hub shows green Wifi Light and green intermitent light at the bottom.
I have checked through the Hub's settings and it stated that "Internet Access (denied) " on red. I have tried to restart the Hub, plug it, unplug it, reset it up but and follow the screen that appears after connecting to the Hub that tries to help with the problem but at the end we reach the same problem.
Me and my partner are working from home and no internet makes things impossible at the moment. In addition to this a member of our household suffers from epilepsy and requires internet access for a seizure sensor to inform us of a seizure event when unsupervised.