Hi lately I've been having issues with my internet lately such as devices randomly disconnecting and after some digging came across these in the network logs
I attempted a factory reset to see if it would solve the problems but it doesn't seem to have worked
Those reports are very common.
What problems are you having - what devices and how are they connected to the Hub? Post the upstream and downstreat data.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Computers, phones games consoles and they're all connected by wifi
Perfectly normal readings.
This could be a fault on the Virgin side, or just the WiFi. You need to do a speed test with a laptop connected by ethernet, to establish where the problem is. If the WiFi is simply weak you will need to look at getting your own WiFi router or mesh.