on 01-03-2022 08:28
Hey all. I find Virgin Media one of the hardest companies to contact! I've given up trying to use the chat bot and the worlds worst telephone system, so trying here instead.
I was shipped some new kit for my install, however it hadn't arrived by the time the engineer got here, so he installed the kit from his van instead. A day later the new kit arrived which I need to send back. Is there anyone from Virgin Media on here that can give me the details on how to return the new, un-used please?
Thank you.
on 03-03-2022 14:27
Hi paulrisk,
Thanks for posting and welcome to our community 🙂
You can see how to arrange returns packaging here
Alex_Rm
on 03-03-2022 14:49
on 03-03-2022 15:27
on 03-03-2022 17:03
Sorry Alex, that link isn't right (that takes you to about "How do I opt out of receiving any leaflets or unaddressed promotional material?")
I called Virgin Media today, and they've said that I don't have any kit to return, so just keep both sets of brand new equipment that I've been given!?!?!?!
on 03-03-2022 17:06
on 03-03-2022 22:00
Hi @paulrisk
The correct link to request returns packaging is /request-returns-pack
I'd be a little reluctant to return it though in case VM disconnect the wrong equipment when they scan it back into the systems.
on 06-03-2022 09:24
Hi paulrisk,
Our apologies for the error with the link, I see you have now been provided with the correct one, thanks newapollo.
If you have any further concerns or questions, please do get back in touch.
Thanks