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How to reschedule engineer appointment online

Hello all,

Due to some last minute covid-related delays, I have not yet moved in to my apartment in the UK. Unfortunately I have a engineer appointment to set up the Virgin Media router in my apartment tomorrow. I have not figured out how to reschedule on my account or by calling (from my account page, when I click on "reschedule", the website always seems to sign me out and ask that I sign in again). Is there any way I will be able to reschedule the router delivery tomorrow, preferably via the internet?

Thanks for the help.

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