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How to reschedule an appointment

Tuning in

I would like to move / postpone my fibre install appointment date please.

The original order email appears to suggest it can be amended by logging into my account, however according to other posts its not possible to access your account until your service has started?


The only other posts I have seen are from 2020 which mention contacting different teams / online chats which no longer seem to be valid.


Can you provide any information on how on 16/05/2022 this process will work so I can reschedule my engineer.


Thanks in advance




Forum Team
Forum Team

Hi @Jackroo, thanks for posting and welcome to our community.

I would love to help you with your request to reschedule your installation appointment.  To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.



Hi @Lee_R,

Iโ€™m having trouble rescheduling my appointment too, are you able to help please?


Hi @DavidGr 

Welcome to the community forums. 

Sorry to hear that you've not been able to reschedule your appointment. 

I can see that you posted on Saturday, do you still need support with rescheduling? If so, can you confirm is this for a fault appointment or for an installation appointment? 

Here to help ๐Ÿ™‚
Virgin Media Forums Agent