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How to fix my wifi

Joining in

Since morning I have been trying soo hard to fix my wifi but it’s just not working (have a hub 5) the wifi was off all morning then came on around 11am. After that the Wi-Fi has been continuously working and not working. I’ve rebooted multiple times and reset many times and it still keeps disconnecting and connecting. And it does this even though it shows my Wi-Fi is connected to my phone if anyone can help id appreciate it


Alessandro Volta

Does by wire work? 

Maybe a faulty hub


Forum Team
Forum Team

Hi there @ryuk6 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced these issues with your service, I've been unable to locate your account via your forum details but let me pop you a Private Message so we can take a look.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.