How to change password on new Virgin 5 hub.

[Stefano437]

Good evening all.

i received my new Virgin 5 hub today and set it up without difficulty.

It was advised that I change the password for it for security reasons but when I try to do this on line through Virgin, I get an error saying that the current password is not valid.

How can this be so, if I am using the new hub to access the internet?

Any advice please. I prefer not to phone because it can be a nightmare trying to get through.

[goslow]

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@Stefano437 wrote:

Good evening all.

i received my new Virgin 5 hub today and set it up without difficulty.

It was advised that I change the password for it for security reasons but when I try to do this on line through Virgin, I get an error saying that the current password is not valid.

How can this be so, if I am using the new hub to access the internet?

Any advice please. I prefer not to phone because it can be a nightmare trying to get through.

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You would change passwords on the Hub 5 by logging into it (not via your MVM online account)

192.168.0.1 address in a web browser then use the 'settings' password to gain access (no the wi-fi password) from the sticker underneath.

I believe you are prompted at first login if you want to change the settings password to one of your own as well as wi-fi

[Stefano437]

Thanks but this still comes up with the same error message. So frustrating. 🤔

[goslow]

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@Stefano437 wrote:

Thanks but this still comes up with the same error message. So frustrating. 🤔

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Here is the login process from a YouTube video (timed to start at the login bit)

https://youtu.be/7pR1RqAMm0w?t=241

which the guy is doing on a computer which is already connected to the Hub 5

Ideally you would do this when connected with a network cable, not connected via wi-fi, which is why he loses his connection once he changes the wi-fi password!

If still no joy, post up a screenshot of your error message (redacting any personal info before posting)

[Tudor]

When I installed my hub5 I was prompted to change the settings password before I could continue. Have you changed it when it was installed? If so the only way to get back to the settings password on the bottom of the hub is a pin hole reset.

[Stefano437]

I did not change the password to begin with but I thought about it later when I was advised that the original password was also supposed to be on a plastic label within the new hub 5 box. I did not see any plastic label within the box but I may have overlooked it when I sent the old hub 3 back for recycling. 

I don’t suppose it would be of any use to Virgin if it actually was in the box but to be safe, I wanted to change the password. I shall try again now, as the new hub has been up running all day.

[Stefano437]

Yes, this is the procedure I have been using, although I only have an iPad and not a desktop computer.

[Stefano437]

This is the message I keep getting. I have typed the password correctly each time. 

[用心棒]

As has been pointed out the default password in printed on the Hub 5's base, as highlighted below:

If have already completed the setup process then it likely the password was changed. To restore the Hub 5's default factory settings see How Do I Reset Or Reboot Hub | Virgin Media Help

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[Stefano437]

Ah right. So it may have been automatically changed. Well I won’t worry about it for now, then.

Many thanks.