Re: How to cancel if the support phone is not picked up
You need to edit your post and delete your account number as it's against the forum rules.
There are 3 ways to cancel, I know you've tried but phoning up first thing on a morning when call centres open (8am) and are least busy is the best way to cancel.
You could try the text messaging service. Just send a text with a description of cancellation to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
Or write to them to as per the terms and conditions. If writing send it by registered post.