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How to book an engineer

Hi, I have recently ordered and received the quickstart pack for broadband.
Though I had everything to get this all set up but It looks like there maybe an issue with the wiring as the error messages tell my connectors need to be pushed in more - they are!
So simply how to I book an engineer?
There is no facility as far as I can see on the website to book one and I can't get thought to anyone at virgin because of the virus situation.

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Re: How to book an engineer

Please PM me with your account number and area reference and I can take a look at this for you.
Thanks,
Stuart
I am a Virgin Field Technician. All and any advice given is based on my experience in the field or my personal experiences with my own set up at home. If my answer was helpful to you please mark as helpful or consider leaving the post some kudos.