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How to book an engineer visit?

Ramia
Joining in

on ‎25-07-2022 14:46

I have moved house and I booked a cable to self-install. However, I have watched the videos and tried but was not successful. Please could I book an appointment with an engineer to install. 

Could someone please book me a visit from the VM staff?

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎25-07-2022 18:39

Special number to call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎28-07-2022 09:19

Hi Ramia, 

Welcome and thank you for reaching out to us here on the Community. 

I am very sorry to hear you have not been able to complete the installation of your new equipment.

I have taken a look from our side and can see you have had a visit from our team to assist you with this. 

Please do let us know if we can help with anything else 🙂 

Thanks, 

 

Nat
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