Hello! I have recently moved into a new build which has already been set up with Virgin Media. We have set up QuickStart but we have not got any internet connection for more than 2 weeks. Several engineers have checked and told us we need a "blown" fibre installation again, however I am unable to get any update or schedule an appointment to get this done. Does anyone have any experience with Virgin's construction team to get their fibre reinstall again?
Thank you!