How to Find Out Availability

[Erskine0812]

Over recent months, Virgin have been running cables into my estate. A couple of weeks back, it seemed that they were approaching the final set up stage as a considerable number of Virgin branded vans appeared to work on the lines.

A few days later, we received a flier stating that there was a new broadband on the block and that Virgin had moved in.

I checked the availability for my area and it is still show as unavailable. I called Virgin and they told me the same. However, as my new BT contract is due to start in a few days time, I would really like to know when Virgin will be available to me.

Does anyone know how I can check the availability dates now? I am registered for a notification when it is up and running, but I really do need to know now so I can decide on what to do about the new BT contract.

[Anonymous]

I'm sure the VM forum team will be very helpful here. 

[Erskine0812]

Thanks, Cardiffman.

I did phone the support team, but they were only able to tell me that it was currently unavailable and registered me for an update.

It would be useful if I knew the schedule for the rollout. As I said, I have (as have other neighbours) received a leaflet telling us that it is currently available which is confusing. But I do need to know if it is worth withdrawing from my new BT contract BEFORE it starts.

[Natalie_L]

Hi Erskine0812

Welcome to the Community and thank you for posting.

It's great to hear you are eager to join us and we would love to play our part in making that happen. 

I would like to check some things from our side so I am going to pop you over a private message to grab a few details and we can go from there. 

The message will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Natalie_L · Accepted solution]

Hi Erskine0812,

Thank you for joining me on private message. 

I am very happy we have been able to assist in getting the ball rolling. 

Our team will be in touch but do feel free to reach out to us here is you have any questions or concerns. 

Take care,